COVID-19 Important Update
Mark Slates
President & CEO
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In response to the recent revised mask order put into effect by Governor Mike DeWine, face masks are required in all of our branch locations. Members unable to wear face coverings for medical reasons or those who choose not to are kindly asked to utilize any of our full-service branch drive-up lanes to best comply with the mandate.
We will continue to follow recommendations from federal, state and local health officials in regards to the COVID-19 pandemic. Thank you for your understanding and cooperation as we continue to prioritize the health and safety of our members and staff.
For additional information regarding our current pandemic branch restrictions, see below. Please visit this web page for future updates. If you have any questions, please contact us here or at (419)887-1000.
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- As we must limit the number of people in our buildings, it is strongly suggested to continue to:
- Utilize our full-service drive-up lanes and our 24/7 branch ATMs
- Use Glass City Home and Mobile Banking for 24/7 access to your accounts
- Call the branch in advance for in-person appointments
- Strive to do your branch banking alone
- Wear a face mask in any Glass City FCU branch or use the drive-up
- Single-use masks will be available as needed
- Our staff may ask for masks to be removed or moved for proper identification
- Use our social distancing floor decals to follow 6-feet apart guidelines
- Hand sanitizer will be available for your use; no hand shaking
- Temporary plexiglass germ shields at teller stations and office desks
- All staff will be wearing masks, with some wearing disposable gloves
- A limited number of people will be permitted in the branches at one time
- Floor decals/signage to ensure 6-feet distance guidelines
- Hand sanitizer/single-use masks available for members/staff
- Coin counting machines are not available
- Frequent staff sanitation of various “high-contact” branch areas
- Alternate furniture may be used for easier sanitation
Mark Slates
President & CEO
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- Temporary changes to branch operations
- Financial assistance options
- Additional member resources
- Current scam alerts
- Special mortgage/lending needs
- Wire transfers
- Account fraud (excluding debit and credit cards) or sensitive account issues
- Safe deposit/lock box access
- Calling 419-887-1000
- Emailing gcfcu@glasscityfcu.com with the subject: Appointment Request
- Clicking here to be directed to our “Contact Us” page
This lobby restriction will be effective until further notice as directed by our national, state and local health authorities.
- Glass City’s Home or Mobile Banking: Online banking through your desktop or our Glass City Mobile app can accommodate all of your banking needs 24 hours a day/7 days a week. With these free options, you can review account transactions, statements, transfer funds, make bill payments, and more. You can also deposit checks with Mobile Banking. As always, you can visit glasscityfcu.comto apply online for any loan option or a Visa credit card.
- Drive-Up and ATM Services: Glass City branches are fully operational through our drive-up lanes during the hours listed above. Of course, if you need cash any time of day or night, our branch ATMs and ATMs within the Alliance One network are available for you.
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- Special mortgage/lending needs
- Wire transfers
- Account fraud (excluding debit and credit cards) or sensitive account issues
- Safe deposit/lock box access
- Calling 419-887-1000
- Emailing gcfcu@glasscityfcu.com with the subject: Appointment Request
- Clicking here to be directed to our “Contact Us” page
This lobby restriction will be effective until further notice as directed by our national, state and local health authorities.
- Glass City’s Home or Mobile Banking: Online banking through your desktop or our Glass City Mobile app can accommodate all of your banking needs 24 hours a day/7 days a week. With these free options, you can review account transactions, statements, transfer funds, make bill payments, and more. You can also deposit checks with Mobile Banking. As always, you can visit glasscityfcu.com to apply online for any loan option or a Visa credit card.
- Drive-Up and ATM Services: Glass City branches are fully operational through our drive-up lanes during the hours listed above. Of course, if you need cash any time of day or night, our branch ATMs and ATMs within the Alliance One network are available for you.
Financial Assistance:
We encourage any member who has been impacted financially during this unprecedented time to review our COVID-19 Loan Relief options. Learn more here.
Scam Alerts:
We also advise that you be aware of current phone, text and email scams related to COVID-19 to protect yourself against potential fraud: never give your personal information (social security numbers, account numbers, home or mobile banking usernames and passwords, etc.) to anyone who contacts you by phone, text or email. For details regarding current COVID-19-related scams, please click here.
- To reduce the spread of virus at our locations:
- We are making extra efforts to clean and sanitize commonly used areas in our branches including entryways and exits, our transaction counters, office chairs, and more. We also are continuing to provide hand sanitizer for member and employee use.
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- We have instituted a “no hand shaking” policy for our employees. In some instances, you may see employees wearing gloves and face masks.
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- We are advising employees and members to follow the CDC’s suggested hygiene practices.
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- We are reminding employees and members who are sick to stay at home.
- To lessen the need for members to visit our branch locations during this outbreak, please note that you can access Home or Mobile Banking 24 hours a day/7 days a week. With both of these free options, you can review account transactions, statements, transfer funds, make bill payments, and more. You can also deposit checks with Mobile Banking.
- For Home Banking registration instructions, please click here.
- For Mobile Banking registration instructions, please click here.
- For download instructions for our new Glass City Card Controls mobile app to manage your Glass City debit and credit cards, please click here.
- We are also taking extra precautions to safeguard our members’ accounts during this time. Please be aware that scammers are taking advantage of fears surrounding the coronavirus. Don’t click on links from sources you don’t know and be aware of current fraudulent scams via text, email and phone messages regarding the coronavirus. For information about these scams, please visit the Federal Trade Commission’s website.
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