COVID-19 Important Update: Temporary change to branch operations
3/26/20 Update
Dear Member:
During this time, we would like to inform you of several Glass City Federal Credit Union updates due to the current COVID-19 situation:
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- Temporary changes to branch operations
- Financial assistance options
- Additional member resources
- Current scam alerts
TEMPORARY CHANGES TO BRANCH OPERATIONS:
All teller transactions are being conducted through the drive-up only of our five branch locations.
DRIVE-UP HOURS
Maumee/Bowling Green/Secor/East Broadway:
Monday thru Thursday: 8:30 a.m. – 5 p.m.
Friday: 8:30 a.m. – 6 p.m.
Saturday: 9 a.m. – Noon
Alexis (at Gage Rd):
Monday thru Thursday: 8:30 a.m. – 4:30 p.m.
Friday: 7:30 a.m. to 5 p.m.
OUR BRANCH LOBBIES ARE TEMPORARILY LIMITED TO THE FOLLOWING TRANSACTIONS BY APPOINTMENT ONLY FOR:
- Special mortgage/lending needs
- Wire transfers
- Account fraud (excluding debit and credit cards) or sensitive account issues
- Safe deposit/lock box access
To schedule an appointment, please contact us by:
- Calling 419-887-1000
- Emailing gcfcu@glasscityfcu.com with the subject: Appointment Request
- Clicking here to be directed to our “Contact Us” page
This lobby restriction will be effective until further notice as directed by our national, state and local health authorities.
FINANCIAL ASSISTANCE OPTIONS:
Glass City is here to help!
ADDITIONAL MEMBER RESOURCES:
- Glass City’s Home or Mobile Banking: Online banking through your desktop or our Glass City Mobile app can accommodate all of your banking needs 24 hours a day/7 days a week. With these free options, you can review account transactions, statements, transfer funds, make bill payments, and more. You can also deposit checks with Mobile Banking. As always, you can visit glasscityfcu.comto apply online for any loan option or a Visa credit card.
- Drive-Up and ATM Services: Glass City branches are fully operational through our drive-up lanes during the hours listed above. Of course, if you need cash any time of day or night, our branch ATMs and ATMs within the Alliance One network are available for you.
SCAM ALERTS
We also advise that you be aware of current phone, text and email scams related to COVID-19 to protect yourself against potential fraud: never give your personal information (social security numbers, account numbers, home or mobile banking usernames and passwords, etc.) to anyone who contacts you by phone, text or email. For details regarding current COVID-19-related scams, please click here.
We will continue to follow recommendations from federal, state and local health officials. Please continue to visit glasscityfcu.com for updates.
Thanks for being our member. We’re working for you!
Sincerely,
Mark Slates
President & CEO
Glass City Federal Credit Union
3/18/20 Update
Dear Member:
At Glass City Federal Credit Union, we are committed to prioritize the health and safety of our members and employees. Therefore, we have decided that “social distancing” due to coronavirus (COVID-19), as described by Governor Mike DeWine, is the most prudent approach to minimize community impact.
As a result, we will be temporarily limiting access to the lobbies of all Glass City Federal branch facilities.
EFFECTIVE THURSDAY, MARCH 19, 2020, ALL TELLER TRANSACTIONS WILL BE CONDUCTED THROUGH THE DRIVE-UP ONLY OF OUR FIVE BRANCH LOCATIONS:
Drive-up hours:
Maumee/Bowling Green/Secor/East Broadway:
Monday thru Thursday: 8:30 a.m. – 5 p.m.
Friday: 8:30 – 6 p.m.
Saturday: 9 a.m. – Noon
Alexis (at Gage Rd):
Monday thru Thursday: 8:30 a.m. – 4:30 p.m.
Friday: 7:30 to 5 p.m.
Our branch lobbies will be temporarily limited to the following transactions by appointment only for:
- Special mortgage/lending needs
- Wire transfers
- Account fraud (excluding debit and credit cards) or sensitive account issues
- Safe deposit/lock box access
To schedule an appointment, please contact us by:
- Calling 419-887-1000
- Emailing gcfcu@glasscityfcu.com with the subject: Appointment Request
- Clicking here to be directed to our “Contact Us” page
This lobby restriction will be effective until further notice as directed by our national, state and local health authorities.
ADDITIONAL MEMBER RESOURCES:
- Glass City’s Home or Mobile Banking: Online banking through your desktop or our Glass City Mobile app can accommodate all of your banking needs 24 hours a day/7 days a week. With these free options, you can review account transactions, statements, transfer funds, make bill payments, and more. You can also deposit checks with Mobile Banking. As always, you can visit glasscityfcu.com to apply online for any loan option or a Visa credit card.
- Drive-Up and ATM Services: Glass City branches are fully operational through our drive-up lanes during the hours listed above. Of course, if you need cash any time of day or night, our branch ATMs and ATMs within the Alliance One network are available for you.
Financial Assistance:
We encourage any member who has been impacted financially during this unprecedented time to review our COVID-19 Loan Relief options. Learn more here.
Scam Alerts:
We also advise that you be aware of current phone, text and email scams related to COVID-19 to protect yourself against potential fraud: never give your personal information (social security numbers, account numbers, home or mobile banking usernames and passwords, etc.) to anyone who contacts you by phone, text or email. For details regarding current COVID-19-related scams, please click here.
We encourage any member who has been impacted financially during this unprecedented time to call us as listed above to discuss how we may be of assistance.
We will continue to follow recommendations from federal, state and local health officials. Please continue to visit glasscityfcu.com for updates.
Thank you for being our member. We appreciate your cooperation and continued trust in us.
Sincerely,
Mark Slates
President & CEO
Glass City Federal Credit Union
3/13/20 Update
At Glass City Federal Credit Union, the health, safety and well-being of our membership and staff is a top priority. As the coronavirus disease 2019 (COVID-19) outbreak continues to evolve, Glass City Management is monitoring the situation closely and plans to keep our membership and employees abreast of necessary updates.
We have established a COVID-19 committee that will continue to track this rapidly developing situation. We will also continue to follow guidance from federal, state and local agencies, including the CDC and other health organizations.
The following are steps that we are taking to make banking and accessing your accounts as safe and easy as possible:
- To reduce the spread of virus at our locations:
- We are making extra efforts to clean and sanitize commonly used areas in our branches including entryways and exits, our transaction counters, office chairs, and more. We also are continuing to provide hand sanitizer for member and employee use.
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- We have instituted a “no hand shaking” policy for our employees. In some instances, you may see employees wearing gloves and face masks.
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- We are advising employees and members to follow the CDC’s suggested hygiene practices.
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- We are reminding employees and members who are sick to stay at home.
- To lessen the need for members to visit our branch locations during this outbreak, please note that you can access Home or Mobile Banking 24 hours a day/7 days a week. With both of these free options, you can review account transactions, statements, transfer funds, make bill payments, and more. You can also deposit checks with Mobile Banking.
- For Home Banking registration instructions, please click here.
- For Mobile Banking registration instructions, please click here.
- For download instructions for our new Glass City Card Controls mobile app to manage your Glass City debit and credit cards, please click here.
- We are also taking extra precautions to safeguard our members’ accounts during this time. Please be aware that scammers are taking advantage of fears surrounding the coronavirus. Don’t click on links from sources you don’t know and be aware of current fraudulent scams via text, email and phone messages regarding the coronavirus. For information about these scams, please visit the Federal Trade Commission’s website.
As always, please feel free to call your nearest Glass City branch location with any questions or for assistance.
Thank you for being our member. We’re working for you!
Sincerely,
Retail Operations
Glass City Federal Credit Union
(419) 887-1000
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