Home- FAQs
Frequently Asked Questions
FAQ Index
General Questions
Q. Are my savings federally insured?
A. Your savings are federally insured to $250,000 and backed by the full faith and credit of the United States Government by the NCUA, a U.S. Government agency. In addition, Glass City Federal offers Excess Share Insurance (ESI) to you at no cost. ESI coverage provides an additional $250,000 of insurance once your balance exceeds the coverage provided by the NCUA.
Q. What is the NCUA?
A. The NCUA is the National Credit Union Administration, an independent agency of the federal government. It is responsible for making sure all credit unions are operating soundly. It is the agency that regulates and supervises Glass City Federal Credit Union.
Q. What is the difference between credit unions and other financial institutions?
A. Credit unions are local, not-for-profit financial cooperatives that are owned by their members. Credit unions are governed by a volunteer Board of Directors. All members have a voice in how the credit union operates. Other institutions often merge, change names, or even go out of business. They are profit-based and stockholder owned. They tend to charge higher loan rates and are more likely to charge fees and require high minimum balances.
Q. Does Glass City Federal offer stocks, bonds, or other investment opportunities?
A. MEMBERS Financial Services, designed especially for credit union members is available at Glass City Federal. This program offers a variety of investment opportunities. The MEMBERS Financial Services representative, Melvin Boes, is located in the credit union, and can answer questions at no cost and no obligation.
Home Banking
Q. How do I sign on to Home Banking for the first time?
A. Please follow these instructions to sign on to Home Banking as a first-time user.
Q. What accounts can I view with Home Banking?
A. You can view all of your credit union accounts, including checking, savings, certificates, IRAs, and most loans.
Q. Can I sign on to Home Banking with my business account?
A. Yes. If you have a “DBA” account, use your Social Security Number to sign on. For any other type of business account, please use your Tax ID #.
Q. Why might Home Banking not be working?
A. Periodically, it is necessary to update and conduct routine maintenance on our Home Banking system.
Q. What else can I do online?
A. You can:
- View your account balances and history
- See checks that have cleared and deposits that have posted
- Transfer funds among your accounts and other members' accounts
- Request a withdrawal by check
- View account information, including interest rates and payment due dates
- Download your posted transactions to personal financial software
Q. I applied for a loan online – how long before I hear a response?
A. Some loans types offer online pre-approval. You will receive a message upon completing your application to let you know if your loan is pre-approved. Otherwise, if you apply during business hours (9 AM to 4:30 PM M-Th/ 7 AM to 6 PM. Fri./ 9 AM to noon Sat.), we will contact you within a few hours. If you apply outside business hours, we will contact you the next business day.
Bill Pay
Q. What is the fee for using Bill Pay?
A. Bill Pay is FREE for all Glass City Federal members!
Q. How do I sign up for Bill Pay?
A. To use Bill Pay, you must have a checking account at Glass City Federal and be signed on to Home Banking. Once you have entered your account number and password, click the “Pay Bills” icon at the top of the screen. Please read and accept the Bill Pay User Agreement. Now, you’re ready to begin setting up your bills.
Q. How does Bill Pay work?
A. On the morning of the payment date you select, your checking account will be debited the amount of the bill. Our Bill Pay processor will receive your request and forward your payment to your payee. You must have funds in your account on the day you select as your payment date for your bill to be paid. While you are able to set up your payment information 24 hours a day, 7 days a week, payments are made Monday-Friday only (excluding Federal holidays). If you set up a payment to be sent on a Saturday, Sunday, or Federal holiday, it will be sent on the next business day.
Q. How long will it take for my bill to be paid?
A. For any company you have paid before, or any company that appears in the Company Search List, you should allow 7 business days from your payment due date. On many occasions, your payment will reach your payee more quickly. If your payee is not in the Company Search List, please allow 10 business days for your first payment.
Q. What is the “Company Search List”?
A. The Company Search List is the collection of companies who have previously been paid by Bill Pay. Their address information has been verified. You should always check this list first when setting up a new payee by using the Company Search function.
Q. How do companies get verified?
A. When a member enters information for a company that does not currently appear in the Company Search List, the Bill Pay processor will verify all information before issuing any payment. Once the information has been verified, the company is added to the Company Search List for all future payments, and the user will receive an “Alert” message indicating that the new company has been successfully added.
Q. How do I set up the companies that I want to pay?
A. Click on the “Add New Bill” button. Begin by using the Company Search to see if the company you want to pay is already verified. If it is, select the company, and your payment information will be entered. If the company is not in the search list, you must enter information for all of the fields highlighted in blue to proceed with getting that company verified. Please click “HELP” in Bill Pay for more information.
Q. There are several options on the Search List for the company that I want to pay. Which one should I choose?
A. It is extremely important that you choose the company billing address and the account number format that matches the address and account number format on your bill. (Please make sure you have a copy of your bill handy when first setting it up in Bill Pay!) Please click “HELP” in Bill Pay for more information about matching up your account number.
Q. How will I know that my bill has been paid?
A. You are able to view the Status/History of all of your bills. The Status/Historyallows you to view each payment you've made, including: when the money was debited from your account, when the payment was in process, and when the payment was accepted by the company or vendor. Status/History will also include a check or confirmation number with the date your payment cleared.
Q. Will I know if I have sent the payment to the wrong company or the wrong address?
A. You will receive an “Alert” message from the Bill Pay processor if there is ever a problem with your payment. Please watch for new “Alert” messages whenever you log on.
Q. What if I do not have funds in my account to process my payment?
A. Glass City will not make a payment if the funds are not available, and we will only check your account for funds and attempt to pay your bill one time. If the funds are not available, you will be charged a non-sufficient funds (NSF) fee, and your payment will not be sent. You will need to make arrangements to send your payment by another means.
Q. Do I have overdraft protection on Bill Pay transactions?
A. If you have funds available in your Primary Share Account (S1), or if you have an Overdraft Protection Line of Credit (L33), the payment will be processed using these funds. You will be charged the applicable overdraft transfer fees for each overdraft transfer.
Q. Are there any other restrictions that apply to using Bill Pay?
A. The maximum payment amount on any bill is $5,000. Also, due to Federal regulations, you may only pay your bills through your checking account.
Q. What if I need to cancel or change payment on a bill I have set up in Bill Pay?
A. You can delete or change your payment amount, date, or other information at any time prior to the payment being deducted from your account. Be sure to save any changes you make to your payments by clicking the “Save Changes to Bills” button. All payments must be scheduled before midnight (12:00 AM) each business day to be processed that day.
Q. Can I cancel Bill Pay if I change my mind?
A. You may click on the “Stop Bill Pay Service” button if you choose to no longer use Bill Pay. However, all of the payment information you have previously entered will be deleted, and you will need to reenter all payee information if you decide to use Bill Pay in the future.
Q. What should I do if I need help with using Bill Pay?
A. Please begin by looking at “HELP” in Bill Pay first. The “HELP” question mark appears in the top, right-hand corner of all Bill Pay screens. There is a different “HELP” page for each Bill Pay screen, so the information will assist you as you set up your bills and make your payments. If you have additional questions, please contact any branch office for more information.
ATM, Debit Card, Visa
Q. Where are your ATMs located?
A. Click here for a list of surcharge-free ATMs for Glass City members in the northwest Ohio area.
Q. How does a debit card work?
A. A debit card looks like a credit card, but works like a check. When you swipe your card, the cost of your purchase is deducted from your checking account. Be sure to choose "CREDIT" before you swipe your card.
Q. Can I earn rewards for using my debit or credit card?
A. Yes! You can earn ScoreCard Bonus Points when you use either your debit card or Visa credit card. Visit scorecardrewards.com for more information, and to check your points balance.
Q. Is there a daily purchase limit with the debit card?
A. The daily purchase limit for the debit card is $2,500. The daily ATM limit is $310.
Q. How do I report a lost or stolen debit card?
A. Call (800) 543-5073 to report a debit card lost or stolen.
Q. Who do I call if I have a question or concern about my Glass City Visa Credit Card?
A. Please call (800) 237-6211 for questions about your Visa credit card, or to report your card lost or stolen. You may also access your Visa account online at www.ezcardinfo.com.
Q. What is the Visa payment address?
A. Send your Visa payments to: P.O. Box 4521, Carol Stream, IL, 60197. Or, make your payment online at www.ezcardinfo.com. You may also transfer to your credit card "sweep" account (S80) thru Home Banking.
Q. How can I check my Glass City Visa account?
A. Click on the Visa card link on our Accounts and Services page. Or, call (800) 237-6211 or visit www.ezcardinfo.com.
Accounts
Q. What is Glass City Federal Credit Union’s routing and transit number?
A. The routing and transit number is 241-282-153
Q. Why must I keep a minimum of $25 in my share savings account?
A. Your $25 minimum deposit into a share savings account establishes you as a member of Glass City Federal. It is your “share” of ownership in the credit union and the basis for opening other accounts and using our many services and member benefits. As long as you maintain your $25 balance, you are a member of the credit union for life.
Q. What types of accounts and services does Glass City offer?
A. Glass City offers all of what you need to meet your financial needs, such as checking accounts, low-cost mortgages and home equity loans, other savings accounts and special convenience services. Check out the full list of our Accounts and Services.
Q. Do you offer business accounts?
A. We offer business checking and savings accounts to businesses that qualify for membership. Please contact a branch manager before visiting one of our branches to determine what information you need to open a Glass City business account.
Q. What are the “suffix numbers” for my accounts?
A.
- S1- Primary Share/Savings
- S3- Checking
- S5- Vacation Club
- S7 - Optimum Checking
- S9- Christmas Club
- S13- Money Market Savings
- S15- Money Market Savings
- S17- Money Market MAX
- S80- Credit Card Payment Sweep
- S86- Mortgage Sweep
- S96- IRA Share Account
- L1 or L60- New Car
- L3 or L70- Used Car
- L5- Recreational Vehicle
- L6- Share/Certificate Secured
- L9- Unsecured/Signature Loan
- L33- Checking Overdraft Line of Credit
- L40, L50 or L75- Home Equity Line of Credit
Other suffixes and accounts also exist – please contact us for details.
Q. May I cash savings bonds at the credit union?
A. Yes. You may cash savings bonds at any branch office.
Membership
Q. How can I join Glass City Federal Credit Union?
A. All individuals and businesses who live, work, worship or attend school in:
• Lucas County
• Wood County
• Fulton County
• Ottawa County
are eligible to join Glass City! Please visit our "How To Join" page.
Q. Are my family members eligible for membership?
A. Everyone in your immediate family is eligible to join. That means your spouse, children, parents, siblings, grandparents, grandchildren, and step-family members may join the credit union. Individuals living within your household may also join Glass City Federal.
Q. If I move out of the area or leave my current job, can I still keep my account?
A. Once you’re a member, you’re always a member. Because we have online banking and other electronic services, you can bank with us anywhere you go.
Q. Can I still join if I’m retired?
A. Yes, you may still join if you reside within Lucas, Fulton, Wood or Ottawa counties in Ohio.
