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Frequently Asked Questions

FAQ Index


Q.   What is Glass City Federal Credit Union’s routing and transit number?

A.   The routing and transit number is 241-282-153

Q.   Why must I keep a minimum of $25 in my share savings account?

A.   Your $25 minimum deposit into a share savings account establishes you as a member of Glass City Federal. It is your “share” of ownership in the credit union and the basis for opening other accounts and using our many services and member benefits. As long as you maintain your $25 balance, you are a member of the credit union for life.

Q.   What types of accounts and services does Glass City offer?

A.   Glass City offers all of what you need to meet your financial needs, such as checking accounts, low-cost mortgages and home equity loans, other savings accounts and special convenience services. Check out the full list of our Accounts and Services.

Q.   Do you offer business accounts?

A.   We offer business checking and savings accounts to businesses that qualify for membership. Please contact a branch manager before visiting one of our branches to determine what information you need to open a Glass City business account.



Q.   How can I join Glass City Federal Credit Union?

A.   All individuals and businesses who live, work, worship or attend school in:
  • Lucas County
  • Wood County
  • Fulton County
  • Ottawa County
are eligible to join Glass City! Please visit our "How To Join" page. 

Q.   Are my family members eligible for membership?

A.   Everyone in your immediate family is eligible to join. That means your spouse, children, parents, siblings, grandparents, grandchildren, and step-family members may join the credit union. Individuals living within your household may also join Glass City Federal.

Q.   If I move out of the area or leave my current job, can I still keep my account?

A.   Once you’re a member, you’re always a member. Because we have online banking and other electronic services, you can bank with us anywhere you go.

Q.   Can I still join if I’m retired?

A.   Yes, you may still join if you reside within Lucas, Fulton, Wood or Ottawa counties in Ohio.


ATM, Debit Card, Visa

Q.   Where are your ATMs located?

A.   Click here for a list of surcharge-free ATMs for Glass City members in the northwest Ohio area.

Q.   How does a debit card work?

A. Your debit card looks like a credit card, but works like a check. When you swipe your card, the cost of your purchase is deducted from your checking account. Be sure to choose "CREDIT" before you swipe your card.

Q.   Can I earn rewards for using my debit or credit card?

A.   Yes! You can earn ScoreCard Bonus Points when you use either your debit card or Visa credit card. Visit for more information, and to check your points balance.

Q.   Is there a daily purchase limit with the debit card?

A.   The daily purchase limit for the debit card is $2,500. The daily ATM limit is $300.

Q.   How do I report a lost or stolen debit card?

A.   Call (800) 543-5073 to report a debit card lost or stolen.

Q.   Who do I call if I have a question or concern about my Glass City Visa Credit Card?

A.   Please call (800) 237-6211 for questions about your Visa credit card, or to report your card lost or stolen. You may also access your Visa account online at

Q.   What is the Visa payment address?

A.   Send your Visa payments to: P.O. Box 4521, Carol Stream, IL, 60197. Or, make your payment online at You may also transfer to your credit card "sweep" account (S80) thru Home Banking.

Q.   How can I check my Glass City Visa account?

A.   Click on the Visa card link on our Accounts and Services page. Or, call (800) 237-6211 or visit


Home Banking

Glass City Home Banking System

Please click the link to view a list of Frequently Asked Questions for the new system, and other information.

Q. What is the fee for using Bill Pay?

A. Bill Pay is FREE for all members!

Q. How do I sign up for Bill Pay?

A. To use Bill Pay, you must have a Glass City Federal checking account and be a Home Banking user. Once you have logged in to Home Banking, click the "Bill Pay" tab at the top of the screen. Please read and accept the Bill Pay User Agreement. Now, you’re ready to begin setting up your bills.

For answers to any other Bill Pay questions, please log in to Home Banking, click on the "Bill Pay" tab, and then click the "FAQs" link at the bottom of the page.

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