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Q. What if I lose or forget my Telephone Banking PIN number?
A. If you lose or forget your Telephone Banking PIN number, you need to visit one of our branches to reset your account. You must visit a branch - we will not accept email, phone or fax requests to protect your account information.
We will then fill out a Telephone Banking Maintenance Form for you to sign (so we can verify your signature and protect your account). Once your account is reset, you can start over and choose a new PIN number. |