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FAQs: Member Value Program
Q. Why has Glass City started the Member Value Program?
A. Credit unions were built on the philosophy of cooperation – borrowers and savers are both needed for all members to benefit. The Member Value Program allows you to receive more benefits for using your credit union more! This doesn’t mean that you will be penalized for using Glass City less.
Q. How can the Member Value Program benefit me?
A. First, you must determine your Participation Level, which is based on the total of all your savings balances and loan balances, as well as whether you use a Glass City checking account and Visa card. The higher your level, the more benefits you will receive. Please review the Member Value Program Description for more info.
Q. What does "active" checking and "active" Visa mean?
A. "Active" means that you must be using the checking and Visa you have with Glass City for it to be recognized by the Member Value Program. You must have an active balance in both accounts. (If you pay your Visa card off monthly, as long as you are using the card, you will still most likely carry an "active" balance.)
Q. When am I put into a Participation Level?
A. On the first business day of every month, your account will be assigned to a Participation Level, and all rewards for that month will be determined based on your level.
Q. Can I change my Participation Level?
A. Absolutely! At the beginning of every month, we will look at the accounts you have at Glass City and your total balances, and you will either remain at the same level or be assigned to a new level for that month. You will ONLY change to a different level at the beginning of each month.
Q. What if I am over age 55, but I qualify for the Elite Participation Level, which has more benefits?
A. You will always be placed into the Participation Level that is most beneficial for you.
If you have any other questions associated with the Member Value Program or other account changes, please email us.
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