|
FAQs: Home Banking
Q. Does Glass City offer home banking?
A. Yes – our Home Banking is available to all members, at no cost..
Q. What accounts can I view with Home Banking?
A. You can view all of your Glass City accounts including checking, savings, certificates, IRAs, and most loans.
Q. Can I sign on to Home Banking with my business account?
A. Yes. If you have a “DBA” account, use your Social Security Number to sign on. For any other type of business account, please use your Tax ID #.
Q. Why is Home Banking not working?
A. Periodically, it is necessary to update and conduct routine maintenance on our Home Banking system. We are sorry for any inconvenience this may cause you.
Q. What else can I do online?
A. You can:
-View your account balances and history
-See checks that have cleared and deposits posted
-Transfer funds among your accounts and other members' accounts
-Request a withdrawal by check
-View account information, including interest rates and payment due dates
-Download your posted transactions to personal financial software
Q. I applied for a loan online – how long before I hear something?
A. If you apply during business hours (9 AM to 4:30 PM M-Th/ 7 AM to 6 PM. Fri./ 9 AM to noon Sat.), we will contact you within a few hours. If you apply outside business hours, we will contact you the next business day.
FAQs: Bill Pay
Q. What is the fee for using Bill Pay?
A. Bill Pay is FREE for all Glass City members!
Q. How do I sign up for Bill Pay?
A. Begin by clicking on Home Banking. To use Bill Pay, you must have a Glass City checking account and be signed on to Home Banking. Once you have entered your account number and Online password, click the “Pay Bills” icon at the top of the screen. Please read and accept the Bill Pay User Agreement. Now, you’re ready to begin setting up your bills! It takes about five minutes to set up each bill for the first time, but then only seconds to pay your bills each month thereafter!
Q. How does Bill Pay work?
A. On the morning of the payment date you select, your checking account will be charged for the amount of the bill. Our Bill Pay processor will receive your request and forward your payment to your payee. You must have funds in your account on the day you select as your payment date for your bill to be paid! While you are able to set up your payment information 24 hours a day, 7 days a week, payments are made by the Bill Pay processor Monday-Friday only (excluding Federal holidays). If you set up a payment to be sent on a Saturday, Sunday, or Federal holiday, it will be sent on the next business day.
Q. How long will it take for my bill to be paid?
A. For any company you have paid before, or any company that appears in the Company Search List, you should allow 7 business days from your payment due date. On many occasions, your payment will reach your payee more quickly. If your payee is not in the Company Search List, please allow 10 business days for your first payment.
Q. What is the “Company Search List”?
A. The Company Search List is the collection of companies who have previously been paid by Bill Pay. Their address information has previously been verified. You should always check this list first when setting up a new payee by using the Company Search function.
Q. How do companies get verified?
A. When a member enters information for a company that does not currently appear in the Company Search List, the Bill Pay processor will verify all information before issuing any payment. Once the information has been verified, the company is added to the Company Search List for all future payments, and the user will receive an “Alert” message indicating that the new company has been successfully added.
Q. How do I set up the companies that I want to pay?
A. Click on the “Add New Bill” button. Begin by using the Company Search to see if the company you want to pay is already verified. If it is, select the company, and your payment information will be entered. If the company is not in the search list, you must enter information for all of the fields highlighted in blue to proceed with getting that company verified. Please click “HELP” for more information.
Q. There are several options on the Search List for the company that I want to pay. Which one should I choose?
A. It is extremely important that you choose the company billing address and the account number format that matches the address and account number format on your bill. (Please make sure you have a copy of your bill handy when first setting it up in Bill Pay!) Please click “HELP” for more information about matching up your account number.
Q. How will I know that my bill has been paid?
A. You are able to view the Status/History of all of your bills. The Status/History of a bill allows you to view each payment you've made, from start to finish, including: when the money was debited from your account, when the payment was in process, and when the payment was accepted by the company or vendor. Status/History will also include a check or confirmation number with the date your payment cleared.
Q. Will I know if I have sent the payment to the wrong company or the wrong address?
A. You will receive an “Alert” message from the Bill Pay processor if there is ever a problem with your payment. Please watch for new “Alert” messages whenever you log on.
Q. What if I do not have funds in my account to process my payment?
A. Glass City will not make a payment if the funds are not available, and we will only check your account for funds and attempt to pay your bill one time. If the funds are not available, you will be charged a non-sufficient funds (NSF) fee, and your payment will not be sent. You will need to make arrangements to send your payment by another means.
Q. Do I have overdraft protection on Bill Pay transactions?
A. If you have funds available in your Primary Share Account (S1), or if you have an Overdraft Protection Line of Credit (L33), the payment will be processed using these funds. You will be charged the applicable overdraft transfer fees for each overdraft transfer.
Q. What kinds of payments can I make with Bill Pay?
A. You can pay almost all of your bills with Bill Pay. You can even make payments to individuals by using the “Add Private Party Payment” option and following the instructions to set up this kind of payment. You cannot use Bill Pay to make payments to local, state or Federal Government entities, or to businesses or individuals in foreign countries.
Q. Are there any other restrictions that apply to using Bill Pay?
A. The maximum payment amount on any bill is $5,000. Also, due to Federal regulations, you may only pay your bills through your Glass City checking account.
Q. What if I need to cancel or change payment on a bill I have set up in Bill Pay?
A. You can delete or change your payment amount, date, or other information at any time prior to the payment being deducted from your account. Be sure to save any changes you make to your payments by clicking the “Save Changes to Bills” button. All payments must be scheduled by midnight (12:00 AM) each business day to be processed that day.
Q. Can I cancel Bill Pay if I change my mind?
A. You may click on the “Stop Bill Pay Service” button if you choose to no longer use Bill Pay. However, all of the payment information you have previously entered will be deleted, and you will need to reenter all payee information if you decide to use Bill Pay in the future.
Q. What should I do if I need help with using Bill Pay?
A. Please begin by looking at “HELP” first. The “HELP” question mark appears in the top, right-hand corner of all Bill Pay screens. There is a different “HELP” page for each Bill Pay screen, so the information will assist you as you set up your bills and make your payments. If you have additional questions, please contact any Glass City branch office for more information.
|
